基于工业工程的医院门诊流程优化研究

Abstract In this paper a Class III Grade I hospital in Shuangyashan City is taken as the example. According to the characteristics ofthe medical process of the out-patient department the industrial engineering theory is used to do the analysis. First the specificity of themedical industry is systematically analyzed then through studying the process and aiming at the aspect of the existing problems someimplementation plans are worked out such as frequent work system calling and queuing system " One Card System" and so on.院门诊部就诊流程 变频工作制 呼叫排队系统 一卡通Key words procedures of outpatient department frequent work system calling and queuing system one card system中图分类号院R197.324 文献标识码院A 文章编号院1006-4311（2014）06-0034-020 引言目前我国医院建设发展迅速，但随着医院队伍的壮大，患者就诊遇到的问题也日益增多。患者到医院经常出现排队 缴款 拿着药单满地跑的现象。整个就诊过程乱 差 慢。特别是三甲类大医院病人多，门诊分科较细，很多病人不清楚该到哪个科看，需要导诊逐步介绍就诊流程。