简介：TheInternationalConferenceonServiceSystemsandServiceManagement(ICSSSM06)washeldonOctober25-27,2006inTroyes,France.ThisconferencewassponsoredbyIEEESystems,ManandCyberneticsSociety.Morethan500articlesweresubmittedtotheconferenceandafterapeer-reviewingprocess,284paperswereacceptedandpublishedintheconferenceproceedings.AllpaperspublishedintheproceedingsareavailableintheIEEEdatabase.Theconferencehasattracted
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